Privacy Policy - Tickerpod

Introduction

Welcome to TickerPod ("we," "our," or "us"). We are committed to protecting your privacy and being transparent about how we collect, use, and protect your personal information. This Privacy Policy explains our practices regarding data we collect through our AI-powered stock portfolio podcast service.

By using TickerPod, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

Information We Collect

Information You Provide to Us

When you use the TickerPod app, you provide us with:

→ Account Information: Your email address and password when you sign up with email. If you use Sign in with Apple or Google, we receive the name and email address you choose to share (with Apple, this can be a private relay address). Passwords are stored only in hashed form.
→ Stocks and Lists: The ticker symbols you add, the names of your stock lists, and your episode choices (content type, voice, and any custom topic you type).
→ Support Messages: Anything you send us when you email support.

Information We Create or Receive

→ Your Episodes: The title, script, key points, source links, and audio for each episode we generate for you, plus a count of episodes generated this month.
→ Subscription Status: Whether you have an active subscription, its plan, and its renewal or expiration date. Payments are processed by Apple; we never see your card or payment details.

Information That Stays on Your Device

→ Onboarding Answers: Your answers to the personalization questions during onboarding are stored on your device and are not sent to us.

Website Visitors

→ Waitlist Email: If you join our mailing list on tickerpod.ai, we collect the email address you enter.

How We Use Your Information

We use the information we collect for the following purposes:

→ Podcast Generation: To analyze the stock holdings you provide and generate personalized audio podcasts containing market insights, news, and analysis relevant to your specific investments.
→ Content Delivery: To make your generated episodes available to you in the app.
→ Service Communication: To send you important updates about our service, respond to your inquiries, and provide customer support.
→ Service Improvement: To understand how users interact with our service and improve podcast quality, accuracy, and user experience.

IMPORTANT: We Do Not Sell Your Data

We never sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used solely to provide and improve the TickerPod service.

Data Storage and Security

We implement industry-standard security measures to protect your personal information:

■ Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
■ Secure Storage: Your information is stored on secure servers with restricted access.
■ Access Controls: Only authorized personnel have access to personal data, and only for legitimate business purposes.
■ Data Retention: We retain your information only as long as necessary to provide our services and comply with legal obligations.

While we strive to protect your personal information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we continuously work to enhance our security measures.

Your Rights and Choices

You have the following rights regarding your personal information:

Access Your Data

You can request a copy of the personal information we hold about you.
Correct Your Data

You can request corrections to any inaccurate or incomplete personal information.
Delete Your Data

You can delete your account at any time in the app under Settings → Delete Account. This immediately deletes your account, stock lists, and episodes; episode audio files are removed from storage within about a week. Deleting your account does not cancel an Apple subscription, which you manage in your Apple ID settings.
Opt-Out of Communications

You can unsubscribe from marketing emails at any time using the unsubscribe link in our emails.
Data Portability

You can request your data in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact us at privacy@tickerpod.ai

Data Sharing and Third Parties

We may share your information in the following limited circumstances:

→
Service Providers: We use the following companies to run TickerPod. Each receives only the information it needs for the job listed:
- Supabase: Hosts our database, user accounts, audio files, and backend. Stores all of the app information described above.
- Google (Gemini API): Researches the news and writes each episode's script. Receives your tickers, content type, and any custom topic, but not your name or email. These requests may be processed under Google terms that allow Google to use them to improve its products.
- Speechify: Turns each episode's script into audio. Receives the script text only.
- LangSmith (LangChain): Records each episode-generation request (tickers, content type, custom topic, and the generated script) so we can monitor quality and fix errors.
- RevenueCat: Manages subscriptions. Receives an anonymous account ID and your purchase history from Apple.
- Apple and Google: Provide Sign in with Apple and Google Sign-In, if you use them. Apple processes all payments.
- Mailchimp: Stores the email addresses of website mailing-list subscribers.
- Hostinger: Hosts our email, including messages you send to support.
- Vercel: Hosts the tickerpod.ai website.
→ Legal Requirements: We may disclose your information if required by law, court order, or government regulation, or to protect our rights and safety.
→ Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Protection Compliance

TickerPod is committed to complying with applicable data protection laws and regulations, including:

• General Data Protection Regulation (GDPR) for users in the European Economic Area
• California Consumer Privacy Act (CCPA) for California residents
• Other applicable regional and federal privacy laws

Children's Privacy

TickerPod is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@tickerpod.ai and we will promptly delete such information.

Cookies and Tracking Technologies

The TickerPod app does not contain advertising or third-party analytics, and we do not track you across other companies' apps or websites. The app stores your sign-in session and preferences on your device so you stay signed in.

Our website does not use analytics or advertising cookies. If you join our mailing list, the sign-up form is provided by Mailchimp, which may set its own cookies.

International Users

If you are accessing TickerPod from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using our service, you consent to this transfer and processing of your data.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We will notify you of any material changes by:

→ Posting the updated policy on our website with a new "Effective Date"
→ Sending you an email notification if the changes significantly affect your rights

Your continued use of TickerPod after such changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

TickerPod Privacy Team

Email: privacy@tickerpod.ai

Response Time: We aim to respond to all privacy inquiries within 30 days.